Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

This Shipping Policy explains the order fulfillment and delivery practices of Choce Glow. By placing an order with us, customers acknowledge the shipping terms described below.

1. Service Area

Choce Glow currently accepts orders for delivery within the United States only. We do not provide international shipping at this time.

Service availability may differ for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and remote destinations. The delivery methods available for an order will be displayed at checkout.

2. Fulfillment Schedule

Orders are typically prepared and dispatched within 1–2 business days after payment and order verification are completed.

Business days are Monday through Friday, excluding U.S. federal holidays. This processing period is separate from the estimated shipping transit time. Verification issues involving payment, inventory, or delivery information may extend processing.

3. Shipping Services and Prices

Choce Glow provides the following delivery choices:

Standard Shipping — Orders from $0.00 to $69.99
Carrier transit time: 3–5 business days
Cost: $8.00 USD

Standard Shipping — Orders of $70.00 or more
Carrier transit time: 3–5 business days
Cost: Free

Express Shipping — Eligible U.S. orders
Carrier transit time: 2–3 business days
Cost: $15.00 USD

Express Shipping is subject to product, destination, and carrier eligibility. If a service is unavailable for an order, it will not appear as an option during checkout.

The $70.00 free-shipping requirement is calculated from the qualifying merchandise subtotal after discounts and before taxes or shipping fees.

4. Expected Arrival Time

After including both fulfillment and carrier transit, estimated total delivery times are:

Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days

Delivery estimates are provided for planning purposes and are not guaranteed. Carrier interruptions, weather, holidays, emergencies, seasonal demand, or other events outside our reasonable control may delay an order.

5. Tracking an Order

Customers will receive an order confirmation at the email address entered during checkout. A separate shipping confirmation with available tracking information will be sent after the package is handed to the carrier.

Tracking events may take up to 48 hours to appear after shipment.

Occasionally, products from one order may ship separately. In that situation, the customer may receive multiple tracking numbers and packages may arrive on different dates.

6. Address Review and Corrections

Customers must provide a complete and accurate shipping address. This includes the recipient’s name, street address, apartment or unit number, city, state, and ZIP Code.

Address correction requests should be submitted immediately. We will try to make the requested change before dispatch, but updates cannot be guaranteed after fulfillment begins.

When an order has already shipped, any redirection is subject to carrier approval. Additional postage or correction charges may apply where legally permitted, unless the address issue resulted from an error by Choce Glow.

7. Order Changes or Cancellations

Please contact us promptly to request an order change or cancellation. A request may not be approved if the order has already been processed or shipped.

Approved cancellations made before shipment will be refunded to the original payment method. Once an order is in transit, return and refund requests are governed by our Return and Refund Policy.

8. Unexpected Fulfillment Delays

If we are unable to ship within the timeframe stated above, we will notify the customer and provide a revised shipping date or explain that a new date is currently unavailable.

The customer may accept the delay or cancel the unshipped order for a full and prompt refund to the original payment method. If legally required consent cannot be obtained, Choce Glow will cancel and refund the affected order in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

9. Delayed or Lost Shipments

A carrier may occasionally experience scanning, routing, or delivery delays. Customers should contact us if tracking has stopped updating for an unusual amount of time or the shipment appears lost.

Choce Glow may submit a claim or investigation request to the carrier. An appropriate remedy, which may include replacement or refund, will be provided according to the investigation results and applicable consumer law.

10. Delivered but Not Located

If tracking states that a package was delivered but it cannot be found, please:

Confirm that the order contains the correct delivery address.
Check mailboxes, entrances, parcel lockers, and secure areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery details.
Allow up to 48 hours in case the package was scanned before final delivery.

Contact Choce Glow if the shipment remains missing. This suggested waiting period does not remove any rights available under applicable law.

11. Damaged, Incorrect, or Missing Items

Please review the contents of the package promptly after delivery. Report damaged, incorrect, or missing products as soon as possible, preferably within seven calendar days.

Include the order number, a description of the issue, and photographs of the product, shipping label, and packaging when available. Keep all original packaging until the matter is resolved. This reporting request does not restrict any non-waivable legal rights.

12. Undeliverable and Returned Packages

Packages may be returned because of an incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the shipment.

If a package is returned, contact us to discuss reshipment or another available resolution. Additional shipping costs may apply when the return resulted from customer-supplied information or refused delivery. Choce Glow will cover reshipping when the return was caused by our error.

13. Taxes and Final Checkout Total

Prices, discounts, shipping charges, and applicable taxes will be shown during checkout. Sales or use tax on merchandise and delivery charges will be calculated according to applicable destination-based requirements.

The confirmed checkout total will not be increased by an undisclosed shipping fee after the order is submitted.

14. Returns and Refunds

Returns, exchanges, and refunds after delivery are subject to our separate Return and Refund Policy. This Shipping Policy does not limit consumer protections that cannot legally be waived.

15. Contact Information

For shipping questions or help with an order, contact Choce Glow:

Trade name: Choce Glow
Email: support@choceglow.online
Address: 6406 Tranquility Ct, Arlington, TX 76016, United States
Phone: +1 (806) 674-6550